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Booking Policy

I. TERMS AND CONDITIONS

  1. Prices are based on the local currency (USD), converted to the exchange rate as determined by UTV Rental Puerto Rico.
  2. The established rental rates may vary without prior notice. Taxes are not included, nor the compulsory insurance of $15 daily per vehicle.
  3. Insurance does not include charges under $50 (gas, keys, security cables, among others). In the event of an accident, the following deductibles would apply:
      • $25 – Damages valued between $50 to $249
      • $200 – Damages valued between $250 to $999
      • $500 – Damages valued between $1,000 and above
  4. Public Liability Insurance: In case of an accident, the client must pay a $500 deductible for this insurance that covers damage to the property of others or bodily injury to third parties, inside and outside the UTV Rental facilities.
  5. If towing is needed, you accept that you will be responsible to pay for any applicable deductibles or charges, except if it is a mechanical failure.
  6. All rentals require a reimbursable $100 security deposit. Cash is not accepted, only credit cards with Visa or Mastercard logos.
  7. Bookings require payment in full, and the card used to make the reservation must be presented when picking up the vehicle.
  8. We offer complimentary transportation to the main driver from/to the airport and/or pier to/from our facilities from 8:00 a.m. to 4:30 p.m. Transportation requests must be made through the reservation system or by email. The arrival time will be confirmed by UTV Rental by phone and email.
  9. Our complimentary pick-up times are local (Puerto Rico). We are not responsible for schedule changes in third-party transportation services.
  10. Due to security measures, customers will not be able to sit in the front seat of our vehicles while they are being transported, and everyone must wear a mask at all times. No exceptions.
  11. Rentals are allowed to drivers over 21 years old. Age must be confirmed with a valid driver’s license.
  12. A person over the age of 21 with a valid driver’s license must be present in each vehicle. Units will not be dispatched to unlicensed drivers.
  13. Before dispatch, a full inspection will be performed by one of our representatives and the renter to verify physical condition, cleanliness, gasoline levels and general functioning of the vehicle. Claims made after signing the report and leaving the premises will not be considered.
  14. In case a vehicle is returned extremely dirty, a $25 cleaning fee will be charged (calculated per vehicle).
  15. Gasoline must be at the same level as it was dispatched, otherwise, $10 will be billed for every ¼ of missing gas.
  16. The renter is liable for paying parking fees, traffic tickets or other citations received while in possession of the rented vehicle. The client accepts that any ticket received after their visit, that corresponds to their reservation, will be charged to the credit card on file.
  17. A $20 replacement fee will apply for lost or stolen Club Car keys, and $30 for each security cable. 
  18. The vehicle must be returned to our facilities by 4:30 p.m. Leaving the unit in the outskirts or any other part of the island, implies an additional charge of $100 per vehicle. We recommend returning the vehicle one (1) hour before your flight or ferry trip. We are not responsible for missed flights and/or trips.
  19. Extended rentals: The client must call before 4:30 p.m. to request an extension. If a vehicle is retained without prior authorization, a $100 charge will be applied, plus the corresponding day’s full rate. Subject to availability.
  20. Additional hours: Reservations of two (2) days or more may be extended to a maximum of three (3) hours after the scheduled return time. The request must be made 24 hours in advance. An $8 hourly rate applies. Subject to availability.
  21. Cancellations: Reservations may be canceled at any time, however the following terms will apply:
      • Cancellation 7 days in advance – 100% refund
      • Cancellation 3 to 6 days in advance – 50% refund
      • Cancellation less than 48 hours in advance – 25% refund
  22. In case the client does not show up to pick up the vehicle (“no show”) nor contact the corresponding office before 5:00 p.m., the total reservation amount will be retained.
  23. If the client has problems with transportation to the islands and notifies us before 5:00 p.m., we will charge $25 and reimburse the difference of the paid rate for the first day that the car is not in use. Failure to show up on the second day will be considered a cancellation (“no show”) and the total reservation amount will be retained.
  24. Late arrivals: We do not offer credit for unused hours.
  25. We strongly recommend that clients select a schedule that fits their arrival and departure time. Modifications to reservations are subject to vehicle availability.
  26. Force majeure: In case of extraordinary events that are beyond our control, and that prevents us from providing our rental services, the client may request a 75% refund or receive a credit valid at all UTV Rental locations.
  27. Beach Combo Insurance: Insurance covers damage to beach items throughout the reservation. In case of loss or theft, the customer will cover the following replacement costs (as applicable):

    • $40 – Beach umbrella
    • $50 – Beach chair

II. RESPONSIBILITY WAIVER

  1. I accept that the use of the rental vehicle will be at my own risk.
  2. Drivers must have a valid driver’s license and comply with all applicable laws related to motor vehicles operation.
  3. The use of the safety belt is compulsory for all passengers.
  4. The minimum height to use golf cars is 4′ 9″ (145 cm). For safety, passengers should keep their feet firmly on the floor while the vehicle is in motion. Car seats or booster seats are not allowed on golf cars.
  5. If you hear any noise or feel an unusual movement in the vehicle, you must notify us by phone at +1 787-525-5456 (Culebra) or +1 787-900-2535 (Vieques) from 8:00 a.m. to 5:00 p.m. Out of business hours, an email should be sent to culebra@utvrentalpr.com or vieques@utvrentalpr.com; we recommend attaching an audiovisual.
  6. In case of an accident, a complaint must be filed immediately with the local authorities by calling +1 787-742-3501 (Culebra) or +1 787-741-2020 (Vieques). We must be notified by phone or email according to the time of the incident.
  7. You understand and accept that our staff will not be able to provide immediate assistance outside office hours.
  8. The renter agrees to indemnify, defend and hold harmless UTV Rental Puerto Rico and its affiliates from any loss, damage or legal action as a result of the operation of the vehicle by the renter and/or additional drivers. 
  9. We are not responsible for items left in the vehicle or in our facilities.

III. SCOPE OF USE

  1. The rented vehicle may be for personal or commercial use. Subletting to individuals or other businesses is forbidden, without exceptions.
  2. Considering that rental vehicles are not 4X4, they must be exclusively operated on properly maintained roads and parking lots.
  3. Culebra Visitors: Under no circumstance, the vehicles should be used in sand or steep roads, such as areas near Zoni beach, Resaca beach, Punta Soldado beach, Dátiles beach, La Romana, Loma and Aleli Cottages, otherwise a $100 charge will apply without distinction.

I understand and accept UTV Rental Puerto Rico Booking Policy as the main condition to receive their services.